Shipping Policies

Our Shipping Policies

  • We offer free shipping on all orders delivered to U.S. addresses
  • We recycle and reuse packaging materials as often as possible
  • Our default shipping method is typically USPS First Class and offers tracking
  • We will work with carriers in the event of a missing package, however once it is marked as delivered to your address and confirmed via GPS it is your responsibility
  • Shipping times are based on when the order has been fulfilled, not when you placed the order
  • Shipping times are out of our hands and only an estimate, we can't guarantee them


International Shipping

  • We cannot ship new Vandoren or Denis Wick products internationally
  • Paying duties and import taxes is the buyer's responsibility
  • We are not responsible for lost, missing, or delayed packages during the customs process, but we will do what we can to help
  • We primarily speak English, but we have some limited experience with Spanish and will try our best to help regardless of your language.


Contact with any questions